I have long been a diehard fan of everything Miele, not only because of their equipment which are a cut above their competitors', but also because of their after-sales service. But this is no longer true; I am hugely let down by Miele's attitude and the way they treat their customers.
In 2003 I installed a Miele 60cm built-in coffee machine, and not only was I proud of this coffee maker, so were my golfing friends. We even had a ribbon cutting ceremony when the coffee machine was installed. Then last year, in September, the machine broke down. I wasn't too surprised since we made coffee every single day. We were told a new motor had to be ordered from Germany, and we happily placed the order and waited patiently for delivery. We waited, waited and waited. A few days ago, after 5 months of waiting and no word from Miele, I lost my cool and called on Wednesday to enquire about the position. The receptionist promised they would call me back within the hour, yet I have not heard from them. I called again, yes yes they said, would call back immediately. Nothing.
I called this morning, yes, they promised to call back, because all those in charge were in a meeting, said a certain Mr. R. Fung. No word from them still.
So Ada, Polly and Amy, think twice before you order Miele machines. After 5 months and two days, I am still waiting to hear from Miele re the status of my coffee machine. Can anyone out there help me solve this problem? Is there an Ombudsman I can file my complaint with?
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